Privacy and Security Policy
Maximum Energy Solutions Pty Ltd ABN 43 607 104 236 and its related entities (collectively, Maximum Energy, us, we, our) are committed to good privacy practice.
Collection of your personal information
We may collect personal information about you in the course of your dealings with Maximum Energy (for example, if you submit an online enquiry or purchase products and services for us).
The type of personal information we collect will depend on your dealings with us. Generally, we will collect your name, address, contact details (including telephone number, and email address), ABN (if applicable), payment details and information about your use of the products and services that we supply, including how much energy you use and when you use it.
Depending on your finance arrangements with us, we may also collect credit information about you in accordance with our credit policy.
We may also collect other personal and sensitive information from you (for example, if you are applying for a position with Maximum Energy then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status).
We will only collect information that is necessary for our business functions. We collect your personal information directly from you, unless it is impracticable or unreasonable to do so.
From time to time we may collect personal information about you from third parties (for example, our subcontractors or your electricity provider).
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.
Purposes for which personal information is collected, held, used and disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
Generally, these purposes include responding to your enquiries, providing you with products and services, handling payments and refunds, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting Maximum Energy via the details shown below.
We may exchange your personal information within the Maximum Energy corporate group, and may disclose your personal information to our agents and contractors for the purposes set out above.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
Storage and security of your personal information
We may hold your personal information in electronic formats or in hard copy. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our website at www.maximumenergy.com.au. Please bear this in mind when transmitting information by this means to us.
Access and correction of your personal information
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading, in which case please contact our Privacy Officer via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing to Maximum Energy via the details shown below. No fee will be incurred for requesting access, but if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
Maximum Energy website
Overseas disclosure of your personal information
Generally we will not disclose your personal information to overseas recipients, except with your consent or where we are required or authorised to do so by law.
If you have a complaint about the way in which we handle your personal information please contact on the details below. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.
If you would like further information about the way we manage your personal information or if you have a complaint, please contact Maximum Energy by telephone on 1300 884 281, by mail at Maximum Energy – 174 Wright Street, Adelaide, SA 5000], or by email at firstname.lastname@example.org.
We will confirm receipt of your correspondence, and in the case of a complaint, will set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.